Privacy Policy

Watershed Therapeutic Massage
West Seattle, Washington

Last updated: February 14, 2026

Watershed Therapeutic Massage ("we," "our," or "us") values your privacy. This policy explains what personal information we collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

Contact information:

  • Name, email address, and phone number provided when you reach out through our contact form, by email, or by text message

  • Information you provide when scheduling an appointment

Health and intake information:

  • Health history, current symptoms, areas of concern, medications, and other details you share on your intake form or during your session

  • Session notes and treatment records maintained as part of your care

Payment information:

  • Transactions are processed through Square. We do not store your credit or debit card numbers. Square's privacy practices are governed by their own privacy policy.

Website usage information:

  • Our website is hosted on Squarespace, which may collect standard analytics data such as IP address, browser type, pages visited, and referring URLs through cookies and similar technologies. For details, please refer to the Squarespace privacy policy.

Scheduling information:

  • Appointments are booked through Acuity Scheduling, which collects your name, contact details, and any information you provide during the booking process. Acuity's data practices are governed by their own privacy policy.

2. How We Use Your Information

We use the information we collect to:

  • Schedule and manage your appointments

  • Provide safe, effective massage therapy tailored to your needs

  • Maintain treatment records as required by Washington State law

  • Communicate with you about your appointments or respond to your inquiries

  • Process payments for services rendered

  • Improve our website and services

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share limited information with the following third-party service providers, solely to support the operation of our business:

  • Acuity Scheduling (appointment management)

  • Square (payment processing)

  • Squarespace (website hosting and analytics)

We may also disclose your information if required by law, such as in response to a court order, subpoena, or regulatory requirement.

4. Health Information and Record Retention

As a licensed massage therapist in Washington State (LMT #00012451), we are required to maintain client treatment records in accordance with state regulations. Health and session records are retained for a minimum of seven years following your last visit, or longer if required by law. During this period, we cannot delete these records upon request, but we will limit their use to legal and regulatory compliance.

5. Cookies and Website Tracking

Our Squarespace-hosted website uses cookies to support core site functionality and to collect anonymous analytics about site usage. You can manage or disable cookies through your browser settings, though this may affect certain features of the site.

6. Data Security

We take reasonable measures to protect your personal and health information from unauthorized access, loss, or misuse. This includes using secure third-party platforms for scheduling and payment, and limiting access to your records to authorized personnel only. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information, subject to our legal record retention obligations

  • Opt out of any non-essential communications

To make a request, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or how your information is handled, please contact us:

Watershed Therapeutic Massage
Text: (206) 595-2794
Email: jenzooklmt@gmail.com